🔒 Your Privacy Matters

We simply want to be your go-to AI assistant for perfect social media replies. We do not store, sell, or misuse your personal data or social media content. At Postply, protecting your privacy while providing intelligent reply generation is our top priority.

Privacy Policy

Last Updated: December 26, 2024

1. Information We Collect

Account Information

We collect basic information needed to create and manage your account, including your name, email address, subscription plan, and account preferences. Payment information is processed securely through trusted third-party payment providers and is not stored on our servers.

Usage Information

We collect technical information when you use our Chrome extension and service, such as IP address, browser type, device information, extension version, and usage statistics (number of replies generated, response times, error rates).

Social Media Context Data

Postply processes social media content to generate contextual replies but does not store this data.When you use our service, we temporarily access publicly visible social media posts, comments, and conversations solely to generate appropriate AI replies. This content is:

Processed in real-time and immediately discarded after reply generation
Never stored on our servers or used for training purposes
Only accessed when you actively use our reply generation feature
Encrypted during transmission and processing

Chrome Extension Data

Our Chrome extension requires certain permissions to function on social media platforms. We only access content when you actively request reply generation and do not monitor, log, or store your browsing activity or social media interactions.

2. How We Use Your Information

Your information is used solely to provide and improve our AI reply generation service:

Authenticating your account and managing your subscription
Processing social media content to generate contextual AI replies
Monitoring service performance and preventing abuse
Providing customer support and responding to inquiries
Improving our AI models and service functionality (using anonymized data only)
Sending important service updates and security notifications

3. Data Protection & Security

We implement comprehensive security measures to protect your data:

End-to-end encryption for all data transmission
Secure, encrypted storage for account information
Industry-standard security protocols and access controls
Regular security audits and vulnerability assessments
Immediate deletion of processed social media content
Secure API connections with social media platforms
Strict employee access controls and confidentiality agreements

4. Data Sharing & Third Parties

We share your information only in specific, limited circumstances:

Essential Service Providers

AI processing providers for reply generation (content is not stored by these providers)
Payment processors for subscription billing
Cloud infrastructure providers for secure hosting
Analytics services for performance monitoring (using anonymized data)

Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure user safety.

What We Never Do

We never sell your personal data, share your social media content with advertisers, or use your data for marketing purposes beyond our own service communications.

5. Your Privacy Rights

You have comprehensive control over your data and privacy:

Access: Request a copy of all personal data we hold about you
Correction: Update or correct any inaccurate information
Deletion: Request complete deletion of your account and associated data
Export: Download your account data in a portable format
Opt-out: Unsubscribe from non-essential communications
Restriction: Limit how we process your information
Objection: Object to certain types of data processing
Portability: Transfer your data to another service provider

To exercise these rights, contact us at support@postply.com. We will respond within 30 days.

6. Cookies & Tracking Technologies

We use cookies and similar technologies for essential service functionality:

Essential Cookies

Required for authentication, security, and basic service functionality. These cannot be disabled.

Analytics Cookies

Help us understand service performance and user experience. These use anonymized data and can be disabled through your browser settings.

Chrome Extension Storage

Our extension stores minimal data locally (preferences, authentication tokens) to function properly.

7. Social Media Platform Integration

Postply integrates with various social media platforms through our Chrome extension:

We access only publicly visible content that you can already see
No login credentials or private messages are accessed or stored
Platform integration is subject to each platform's terms of service
We are not responsible for platform policy changes that may affect our service
Your use of generated replies must comply with each platform's community guidelines

8. AI Processing & Data Handling

Our AI reply generation involves processing your social media context:

Processing Principles

Content is processed only when you actively request reply generation
Processing occurs in real-time with immediate deletion afterward
No content is used to train or improve AI models
All processing is encrypted and secure
You maintain full ownership of your original content

Third-Party AI Providers

We may use third-party AI services for reply generation. These providers process your content according to their privacy policies and do not store or train on your data.

9. International Data Transfers

Your data may be processed in different countries where we or our service providers operate. We ensure appropriate safeguards are in place for international transfers, including:

Adequacy decisions for countries with equivalent protection levels
Standard contractual clauses for transfers to other countries
Additional security measures for sensitive data
Regular assessment of transfer mechanisms and protections

10. Data Retention

We retain different types of data for different periods:

Account Information: Retained while your account is active and for a reasonable period after deletion
Social Media Content: Immediately deleted after reply generation
Usage Analytics: Anonymized data may be retained for service improvement
Billing Information: Retained as required by law and for dispute resolution
Support Communications: Retained for reasonable periods to provide ongoing support

11. Children's Privacy

Postply is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

12. Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through:

Email notifications to registered users
Prominent website announcements
In-app notifications through our Chrome extension
Updated "Last Modified" date on this policy

Continued use of our service after policy updates constitutes acceptance of the changes.

13. Contact Information

For privacy-related inquiries, data requests, or concerns, please contact us:

Email: support@postply.com

Company: Sonne Solutions Ltd

We will respond to privacy inquiries within 30 days and data requests within the timeframes required by applicable law.